I read Ryan Hibbett's section on "Marketing Indie Rock:
Amazon.com" with interest. I had long used Amazon.com's recommendations to discover new music, and like Hibbett's colleague, felt that "they've pretty well got me pegged. (74)" The marketing aspect of the site didn't work, however - I never bought from Amazon because shipping from the US is expensive enough that I just went to JB Hifi. Eventually, Amazon lost even my web traffic, because I found something better.
last.fm bills itself as the 'social music revolution'. It differs from the Amazon example in that it is not about marketing the music or soliciting the purchase of goods. I am not a student of business by any means, but from what I can tell they are in the business of making money from information. This is from the
last.fm hq blog:
"Last.fm is a prominent representative of a growing class of Internet startups: smaller companies whose business entails storing and processing huge amounts of data with a low amount of overhead. Our project teams are comparably tiny and we rely mostly on open source infrastructure."
last.fm is powered by a plugin called Audioscrobbler that, in effect, watches the program you use to play music, and relays the information from every track played back to last.fm. With this data, the website compiles lists - of your favourite songs and bands, this week and of all time, of the popularity of bands and of individual tracks. Check my profile out
here.
(Yes, my user name is just 'Loz'. That is because I discovered this site in 2003, I believe when I signed up membership was still in the 200s. I have been using it longer than practically anyone! I am allowed to gloat because I am a nerd who doesn't go out to enough shows, and can certainly not claim to have
seen anyone before they were cool :/)
In addition to this, last.fm allows users to listen to a range of 'radio stations'. These can be launched by typing in the name of a band (it will play bands the site has deemed similar), a tag (songs that users have marked with the same tag), or by choosing from 'my recommendations' (songs that the database infers you may like, based on your listening habits and those of people like you), and 'my neighbourhood' (songs listened to by people whose data is closest to yours). Yup, there is a subtle difference between all these stations, and from my listening, they do play a different set of songs.
All of these options allow users to hop between tracks in a loosely directed way, or with a definite intent, at their leisure. For instance, 'my neighbourhood' played me a song by Starlight Run. I am shown a bio of the band, the band's tags, comments, users who like them, six similar artists, and the option to play stations for music tagged 'indie', 'indie rock', 'alternative' or 'piano rock' and 'music like Brand New' and a host of other bands
So, how does it compare to Amazon's system? Well, last.fm can actually provide a more accurate set of definitions and classifications, because it tracks what people actually listen to - it can tell what tracks people prefer, which are their favourites, as opposed to purchases that they might make that swiftly fall out of favour.
It can also tell which songs from any particular band are the most popular. I use this function ALL the time, when trying to decide what songs to sample of a band I've never heard before. It also goes some way to explaining that strange phenomenon - when you go to see an overseas band, who've not really released any 'singles' here, who get NO airplay, not even on triple j.. how they still manage to have a 'hit song' that everyone freaks out when they play? I digress.
At this point, however Amazon is more accurate in knowing what people like in the
present, as it can tell more recent purchases. I really wish this was something last.fm could do.. having used it for five years, I want it to realise when it recommends me music that I SIMPLY DO NOT want to hear any more ska in this lifetime.
Additionally, Amazon arguably has a better range of data, person for person, because it is more well known - in my enthusiasm upon re-discovering it, I mentioned the last.fm site to a bunch of people, all of whom thought it was a cool idea, but none of whom had utilised it. However, it really is a consideration of breadth vs depth - by recording data on individual songs, regardless of whether the consumer has made a purchase or not, last.fm's available information is far more detailed.
last.fm also engages in a method of classifying music that is much more flexible and adaptable than Amazon. With Amazon, one can "continue narrowing the category, as if channeling deeper into the vaults of rock usic, toward something increasingly obscure, personally suited to the consumer, and therefore highly valuable. (74) " Hibbett also notes that bands will show up under a number of categories, to reflect the hybrid nature of some bands, or the overlap of certain genres. However, when you search for a band at last.fm, its profile includes user defined tags, powered by a script that makes tags that have been nominated by more users appear in larger text than others. In this way, when I search for Port O'Brien, I see that most users have defined this band as 'folk' or 'indie' - but that it is, according to the size of the tags, more folk than indie. At this point, Amazon simply cannot do that - to make a similarly fine distinction I would have to read a number of reviews, lists or 'so you'd like to' articles, and ascertain the aggregate opinion on Port O'Brien myself.
Back to Hibbett -- "The entire Amazon site is based on an ironic catering to individuals, which is only made possible through a clustering of "types". (74)" last.fm is definitely an example of this, but is made infinitely more complex through the use of song-by-song tracking, charts, radio stations, user forums, comments and private messaging, tagging, personal profiles and so on. It is able to offer this depth of information, as well as free listening by virtue of its model that sells data, not goods. For Amazon, offering all these functions for free, with no guarantee of securing a sale, would be inefficient business practice. For last.fm, "traffic from the incredible wealth of mashups, widgets, and services that leverage Last.fm data matches traffic to our website itself."
As for the social aspect.. I have not really made use of the forums or messaging, having no real desire to meet random music snobs online. However, in my five years of using last.fm, it seems I have become a member of groups entitled "People with inconsistent musical taste - who yet prove a certain indy-attitude", "indie sex", "Aussies with taste" and "IndieRockEmoExchange". I did seek out any of these groups, but was invited, apparently, on the basis of my listening habits. Flattering, no? It goes without saying that last.fm "takes advantage of a power apparatus that drives people toward social differentiation (75)".. maintaining subcultural capital and discovering new bands becomes ridiculously easy, provided you stay within earshot of your computer. No longer do you have to suffer the indignity of finding out the band you discovered yesterday played the Zoo last week. Everyone wins! Yes, I really love this site.